A day in the life of our service desk controller at Coinadrink Limited.

Have you ever wondered how Coinadrink keeps on top of our customer, operator, and engineer calls, whilst simultaneously providing the best service around? If so, keep reading! We pride ourselves on our rapid response times, so needless to say that our service desk controller is so important to us. Here you can take a look at what her day consists of…

What happens on our service desk?

A typical day when managing the service desk at Coinadrink Ltd, consists of efficiently completing planned tasks that require time and detail, to then create the reliable service we have today. These tasks include; undertaking customer service calls, assigning calls to our highly skilled engineers and also identifying issues and solutions within a specific time frame to get machines back up and running. Sounds like a lot for a days work. And it’s all for the benefit of our customers.

As well as this, our service desk is responsible for scheduling our preventative maintenance measures, such as planned water filter changes and planned services of machines. This ensures that your machine provides premium hot drinks for longer.

The service desk controller talks to customers and our staff ensure that communication lines are clear whenever site visits are made. This guarantees that everybody is on the same page and then allows the problem to be fixed as quickly as possible.

To add to this, the service desk makes sure our vehicles and insurance policies are reviewed regularly, MOT and services on vehicles are scheduled and fuel usage and costs are monitored as well. This requires patience, skill, and a lot of coffee! Luckily Coinadrink has that covered too. These daily tasks are what makes us the best vending company to come to when experiencing service issues. In our machine prices, our maintenance costs are incorporated to save any hassle in the future, therefore making our equipment a long-term investment for both parties. Our reliable service is built on our staff and customers, making the best deal for both sides.

The service controller is one of our key positions within the business, meaning that every single element of this role helps to ensure that we are upholding our promise of industry leading response times and our commitment to service.

A consistent response time of under 2 hours!

In the vending industry we have the quickest service response time, which therefore allows us to provide the ultimate drinks experience and optimise our resources. Our response times mean that if you do encounter a problem, we deal with it quickly and efficiently to ensure our customers experience the best vending service around. Regardless of the situation, you can always rely on us to fix it! Here at Coinadrink we fight conditions to help keep our number one priority (you) satisfied. Our customer surveys also demonstrate how excellent our services are, so why not give it a try?

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

The post A day in the life of our service desk controller at Coinadrink Limited. appeared first on Coinadrink.

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A lockdown full of appreciation and progression from Black Country vending supplier Coinadrink Limited.

Lockdown has been a strange time for us here at Coinadrink, as it has with everyone. But they say troubled times bring everyone together, and we wanted to share the “ray of light” that we’ve witnessed internally, throughout the industry and across our country. Here is how Coinadrink, a trusted vending supplier, ploughed through lockdown to come out the other side with optimism for the future. 

Showing our appreciation to our wonderful NHS.

We feel a worthy starting point is our wonderful National Health Service. In many ways, the NHS has always felt like a hidden gem. We all know how important it is to our country, but it’s only during periods of real hardship that we grow to love and appreciate it more than we ever thought possible. Whilst it’s tough for any token gesture to do their efforts justice, we were always keen to show our appreciation where possible.

And we did it the Coinadrink way! We donated four Flavia 400 coffee machines along with enough supplies to make 800 cups of coffee, 560 cups of tea and 290 hot chocolates to the team at our local Walsall Manor Hospital. We also partnered with Britvic PLC to provide a crate of cold drinks including Pepsi Max, Fanta and Spring Water.

We knew NHS staff worked tirelessly around the clock, so we wanted to provide refreshments for them to make the most of their break. We also did something similar to the University Hospitals of Derby and Burton when we donated a variety of refreshment supplies. Duncan Bedford, Executive Managing Director at the hospital, said “Our staff and patients are extremely grateful for your kind gestures. Thank you again for thinking of our staff in these difficult times.”

Pulling together during tough times.

For our business, like most, we can’t say the past few months have been easy. But the one thing we were determined to do from the start was to try and make the best of a bad situation. We have been operating 58 years so needless to say this isn’t the first time we have encountered troubled times, but it is thanks to our hard working and committed team members that we have been able to come out the other side. Refreshment Shop, our online store introduced to suit a shift in consumer demand in 2007, has done particularly well. We want to thank those staff members who have coped with exceptionally high demand during difficult circumstances.

And we weren’t about to let the pandemic take its toll on one of the main things that makes us who we are: customer service. Once again it is down to our team members, both field and office based, that we can proudly say we didn’t once let our lead times on equipment nor service response times fall below our high standards. We know there are a lot of vending companies that were powerless to stop this happening, so we are delighted with what is a great achievement for our customer-orientated business. Well done to everyone involved!

We fully appreciate that it is not just ourselves that have been impacted by this dreadful virus, and as their vending supplier we felt it was our duty to show our support to customers where we could. All customers had the option to receive free social distancing packs for each of their machines and we also offered to relocate their equipment free of charge to further assist with social distancing. Lots of customers took us up on this and we were only too happy to help keep them and their visitors safe on their premises.

Emphasising our industry leading hygiene procedures as a vending supplier.

In truth, Coinadrink’s customers are always in “safe hands” when using our equipment and the pandemic provided a good opportunity for us to emphasise our pro-active stance towards hygiene. Whilst many other vending companies have merely “reacted” to the virus, we are a vending supplier confident in bespoke procedures that are as old as we are! These include our unique sanitisation process on our hot drinks’ machines and our advanced auditing procedure that maintains our high standards.

An innovative plan for the future.

Moving forward, we feel as though we are in a good position for the future. An important aspect that has always allowed us to stay ahead of the competition is our keen eye for innovation. We quickly figured that such a flexible and fast paced industry such as ours was perfectly set up to “adapt” to the changing trends consumers are now demanding, particularly with hygiene. Backed up by the Automatic Vending Association, vending machines remain a safe entity for the provision of food and drink, but vending is well positioned for those who require added peace of mind.

The last few months have seen us acquire new equipment and services from our suppliers that can offer just that. Distance Selection works with specific hot drinks and coffee machines to enable the user to select their beverage simply by “hovering” their finger over the desired icon. Elsewhere, we now provide equally “contactless” water dispensers and models from AA First go one step further by “self-sanitising” your water dispenser at regular intervals. Our equipment already leads the way with hygiene, but we’re delighted to now offer truly “contactless” options to our range.

Collaborating with one of our trusted suppliers, Evoca Group, Coinadrink now provides vending machines that can be adapted to store and dispense a variety of PPE from face masks to hand sanitiser. Since this announcement, we have seen extremely high interest, including that from Birmingham TV, who recently interviewed our Sales and Marketing Manager Tom Williams about it.

 

 

 

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

The post A lockdown full of appreciation and progression from Black Country vending supplier Coinadrink Limited. appeared first on Coinadrink.

source https://coin-a-drink.co.uk/a-lockdown-full-of-appreciation-and-progression-from-black-country-vending-supplier-coinadrink-limited/?utm_source=rss&utm_medium=rss&utm_campaign=a-lockdown-full-of-appreciation-and-progression-from-black-country-vending-supplier-coinadrink-limited

Happy Black Country Day from vending firm Coinadrink Limited!

Right from the word ‘go’ in 1962, Coinadrink Limited has been located in the Black Country. Needless to say, then, we have the ‘Black Country blood’ running through our veins!

Our 58-year history has seen us build valuable working relationships through business networking events and exhibitions. And we are proud to call this region our home. Black Country Day has always fallen on the 14^th July but its origins are intriguing to say the least. To begin with, let’s go back to basics and provide a few Black Country facts on Black Country Day 2o2o!

A few facts on the Black Country.

The Black Country gets its name from the mid 19^th century, where the thick smoke epitomised the intense iron and coal production in the West Midlands. Its location is just north of Worcestershire, slightly south of Staffordshire and just to the east of Birmingham. The four main boroughs are Dudley, Sandwell, Walsall and Wolverhampton, whilst some of the notable places of interest include Stourbridge, Wednesbury, West Bromwich and Willenhall.

Black Country Day traditions.

Black Country Day falls on the 14^th July because this is the anniversary of the World’s first steam engine, the Newcomen Engine. This was built in the area in 1712. If you’re keen on finding out more about this then a replica of the engine, as well as more information, can still be viewed today in the Black Country Museum in Dudley!

Black Country Day aims to create a sense of community in the neighbourhoods that people both live and work, appreciating such a close-knit area. Traditionally, this event is celebrated with great events that locals can get involved in, including carnivals, music festivals and sporting activities. There has usually been a dedicated “Black Country Festival” to mark this special day, which provides a sense of what makes the Black Country so iconic. Each event is designed to bring the Black Country communities & people together using the celebration of our shared Black Country culture and heritage.

Unfortunately, it has been cancelled this year due to the recent COVID-19 pandemic. But that won’t stop Black Country locals coming together to mark the day in their own way, we’re sure!

If you’re planning to get involved with any special events this year, why not get involved and tell us in the comments below or on social media?

Meanwhile, here’s a clip from our MD Roger Williams, who explained how Black Country vending firm Coinadrink Limited came to be 58 years ago…

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

The post Happy Black Country Day from vending firm Coinadrink Limited! appeared first on Coinadrink.

source https://coin-a-drink.co.uk/happy-black-country-day-from-vending-firm-coinadrink-limited/?utm_source=rss&utm_medium=rss&utm_campaign=happy-black-country-day-from-vending-firm-coinadrink-limited

The Micro Market: the future of the workplace canteen.

More and more companies are starting to understand the importance of offering their employees food in the workplace. For larger sites in particular, food has traditionally been provided via a workplace canteen. But now there is a better solution. One that’s simple, stylish and also cheaper to enjoy. The Micro Market is the future of the workplace refreshments and lots of workplaces are already choosing this revolutionary new idea in favour of the canteen.

The Micro Market transforms workplace refreshments for the better. Express Refreshments introduced the UK’s very first Micro Market in 2013, allowing British businesses to experience the kind of benefits the USA had been enjoying for years prior.

If you’re looking for a solution to keep your workforce fed and watered throughout the day, here is why you should choose a Micro Market instead of a canteen or traditional catering.

The Micro Market is completely unmanned.

A Micro Market doesn’t need a cashier to function. It doesn’t even need anyone to maintain security. Because the Micro Market is located securely on business premises, it’s away from the general public to simply come in and help themselves to products. Instead, the Micro Market delivers peace of mind through operated CCTV and the trust that exists within your team.

This delivers a variety of benefits. The Micro Market is entirely self-service, which makes it open and available to use 24 hours a day. Ideal if your staff operate outside the traditional 9-5 working hours. And because it is a self-service workplace refreshment solution, you don’t need to employ anyone to man it. This is one reason that makes the Micro Market cost-effective when compared to a workplace canteen or traditional catering.

One final benefit to mention comes in light of the recent COVID-19 pandemic that has affected us all. Naturally, hygiene is now a big concern for us all, if it wasn’t already. The Micro Market’s open, around-the-clock design makes it easy for employees to stagger their break times and maintain social distancing with colleagues. There is no need to come into direct contact with anyone else.

Cashless payments.

It has recently been revealed that 7.4 million Britons are now living a cashless lifestyle. The safety, security and convenience of cashless payments makes them particularly appealing and COVID-19 is only adding to the argument.

The Micro Market conforms to demand and provides the user with a variety of options including card, mobile and pre-paid cards. The self-service terminals are bespoke to us with software that we have developed ourselves, so they are designed to be simple and easy to use. Just like in your local supermarket, these payment terminals are efficient and reduce wait times, which again helps with social distancing.

Shining a positive light on company culture.

Your workforce are the heartbeat of your company. But studies show they could be unhappy and are demanding more incentives from their employers.  65% of staff suggested they wanted better break out areas and the Micro Market is the best option to boost staff engagement and improve staff wellbeing.

We work with you to deliver a Micro Market that is completely personal to your business. This includes everything from branding and colour scheme right down to the size of your market and the types of products you’re looking to offer. Make no mistake here, the Micro Market is an impressionable refreshment solution that shows you care about the modern day workforce.

Millennials in particular are demanding flexible working facilities and services that cater to their needs. So you’ll be pleased to know the Micro Market supplies a variety of healthier items and makes it easy to “grab-and-go”. You can even subsidise the cost of items if you want to treat your team. Finally, you can enjoy regular perks such as meal deals and special offers, such as buy one product and get a second for free.

The foundations of the Micro Market are built for your team, which in turn helps retain and attract star talent.

A fully managed, cheaper, solution.

Unlike a workplace canteen, the Micro Market is managed solely by one company: ourselves. We work with you for the initial design and then take care of regular maintenance and replenishment. This means you only have to deal with one company coming onto your premises, minimising the hassle and maximising the convenience.

Your Micro Market can be whatever you want it to be. You can everything including fresh food, microwave meals, cold drinks and snacks, and you can even add a coffee machine for delicious fresh bean beverages. All costs are open and transparent right from the very start and the “all-in-one” nature of the market often makes it a cheaper option than alternative solutions.

Contact us about the future of the workplace canteen today!

The Micro Market is still years before it’s time. But many companies are relishing in the benefits today and your business could be next. The flexible, advanced nature of the Micro Market makes it a much better choice than a workplace canteen, so why wait?

To revitalise your workplace and its facilities, contact us today for a zero-obligation discussion into your requirements. We’d be more than happy to help.

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

The post The Micro Market: the future of the workplace canteen. appeared first on Coinadrink.

source https://coin-a-drink.co.uk/the-micro-market-the-future-of-the-workplace-canteen/?utm_source=rss&utm_medium=rss&utm_campaign=the-micro-market-the-future-of-the-workplace-canteen

Has your vending supplier let you down over the past few months?

The last few months have been tough for us all, but that’s no excuse for your vending supplier letting you down. In fact, it is times like this you expect more from them. You expect to be treated like a valued customer, receiving help and support to guide you through an unprecedented time.

If you feel like your vending supplier could have perhaps done more, it’s easy to switch. Coinadrink Limited is a trusted West Midlands vending supplier with over 58 years’ experience. We have remained operational throughout the pandemic to support our customer base, which is just one example of how we push the boundaries to deliver total satisfaction.

This blog post explains what it is that sets us apart from the competition, and how we have gone the extra mile during the pandemic to show our support to our customers.

Lead times as promised.

Everything about our business is open and transparent. This starts at the very beginning and we always tell you when you can expect your equipment to be installed. If we foresee any issues, we will let you know.

You may expect the pandemic to have affected our lead times, as it has with many other vending companies. But here at Coinadrink we have managed to stick to our usual time frames, thanks to committed team members who have worked hard in such unprecedented times.

Workplace refreshments are a key tool to improve the wellbeing and productivity of the workforce and we don’t think you should have to wait for facilities that are now considered to be a necessity.

Whatever your lead time is on your equipment, you can expect it to stay that way.

Our service response time maintained.

We provide the quickest service response time in the industry at under 2 hours. It is a key aspect that has always set us apart from the competition and this is something we have managed to uphold across the last few months, too.

We are here for our customers whenever they require us, regardless of the situation. It may have been that your current vending supplier wasn’t quick enough to your rescue during a time you needed them the most, but here at Coinadrink we fight the conditions to make you our number one priority. In fact, our response time is often what our customers praise us for the most on our customer care surveys.

Because when workplace refreshments are this important, why should you be without for too long?

No charge for peace of mind.

During what was, and still is, a scary time for us all, the last thing you want is someone to “cash in” on your worries. Our stringent hygiene procedures are very much proactive as opposed to reactive, so we understand the importance of health and safety and believe peace of mind should come as standard. We would never take advantage of what we see as our duty.

That’s why we provided free machine relocations to customers who wanted to implement social distancing on their premises. Vending remains a safe entity for the provision for food and drink and by adhering to social distancing guidelines customers could continue to use their equipment with peace of mind.

Indeed, we did have a lot of customers take us up on this offer.

Advanced hygiene procedures.

Our advanced hygiene standards are old as we are. So whilst other vending companies are merely reacting to COVID-19, we were always confident in our pro-active mindset. And thanks to the flexibility of our procedures, such as our advanced auditing process, our hygiene standards are well placed for the future.

As we have said, health and safety should always come as standard. You rely on your vending and coffee machine every day, so making sure its clean and safe to use at all times is a basic expectation.

If you want to read more about our hygiene procedures, you can do so here. Only Coinadrink Limited can provide all of this.

Switch to a better vending supplier.

If you feel your vending supplier has let you down, a trusted and experienced alternative is just a phone call or message away. We are a proud West Midlands vending supplier and our high-quality equipment is tailored to suit your requirements, whether you’re after a basic coffee machine or a fully operated vending service.

Whilst varied and flexible, all of our equipment benefits from the same exemplary hygiene standards. Contact us today and see how easy it is to switch to a better vending supplier.

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

The post Has your vending supplier let you down over the past few months? appeared first on Coinadrink.

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